What Families Say About Us

At Moulsham Residential Home, we understand that choosing the right care home is a deeply personal decision. You want to know that your loved one will be safe, supported, and truly cared for in every sense of the word. One of the best ways to gain that confidence is by hearing directly from the families and residents who have experienced life at Moulsham Home. We are proud to share the words of those who have entrusted us with their care. Their stories reflect the compassionate, person-centred support we strive to provide every day, from the quality of our care, to the warmth of our staff, to the homely atmosphere that makes Moulsham feel like family. Please take a moment to read the testimonials below. These honest reflections from residents, family members, and visitors offer a real insight into what life at Moulsham Residential Home is all about. If you would like to speak to us directly or arrange a visit, we would be honoured to welcome you to our home and show you what makes Moulsham such a special place.

- Susan P

My mum has been at Moulsham Care Home for the last four years. I am very happy with the care she receives. The staff are all kind, caring and supportive. They go above and beyond to make sure she is comfortable and happy. I'm always updated on her health and well being and appreciate this. The home is always clean. Lots of activities and entertainment. The food is great too. I would highly recommend this home to anyone. Review Source

- Mark M

What a fantastic care home. The staff are both friendly, attentive and caring towards the residents. My sister is so happy in her respite stay. I have piece of mind that my sister is receiving good care and has her needs met. The staff are very welcoming to me and other visitors, presenting a very relaxed and friendly environment. Well done and thank you to all the staff at Moulsham Home. Review Source

- T M

My aunt seems happy at Moulsham Street. She appears well-looked after, amply stimulated by staff and able to lead as active a life as she is capable of. Her medical and financial needs appear to be well-managed and her needs for care and companionship satisfied. The staff seem friendly, caring and always ready to help. Visits are easy to arrange and visitors welcomed into the home. Review Source

- S G

My mother moved into the Moulsham Home in August 2024. My sister and I had been looking at different homes for a couple of years. From the first visit, this home stood out and the key thing was the owner/manager. She is outstanding versus managers elsewhere. We felt that for her this is more than just a business, it is also a vocation - a pivotal difference. That sets the tone for the culture. We see it in the empathy and care of the team, particularly the senior team and there are excellent young staff too. Their responsiveness to feedback had been important and much appreciated. We were quite nervous about my mother taking this step and had strong opinions about how she should be looked after. The food is mostly home cooking from scratch. There is no danger of anyone being undernourished in this home, there is a strong focus on nutrition and catering to individual preferences and needs. Also, all residents are always clean and well-dressed. Review Source

- Jane H

My friend was struggling to cope at home and had already contacted Moulsham Home before she was suddenly admitted to hospital. It was such a relief that when, after a few days, she was ready for discharge she could immediately go to this Home on a temporary basis. The staff were welcoming and dealt with a potentially difficult transition very well. The future for my friend is uncertain, but I and her other friends know that for now, she is safe, well-supported, warm, and well-fed. Review Source

- Elizabeth M

Our aunt first came to Moulsham Care Home in April 2024, initially for two weeks of respite care while her house was re- wired. We chose this care home because we had been impressed by how helpful and professional the owner was, with clearly a strong team of friendly, kind and efficient carers and we felt it had a lovely, homely ambience. Our aunt was very quickly put at her ease and within a few days had settled in very well. We cannot praise the owner and staff at Moulsham Care Home enough for the excellent care and compassion they have shown to her. Her life has been transformed, having arrived somewhat unkempt and underweight, she is now a healthy weight, always clean and nicely dressed, enjoys trips out and loves the audiobooks they have introduced her to and enjoys the company, none of which she had at home. She liked it so much in fact that decided that she would like to stay in the care home permanently which is a testament to what an outstanding establishment it is. Review Source

- Anna A

The carers are very friendly and helpful, they take great care of my husband's needs. My husband is kept clean and tidy and has regular dental visits and chiropodist visits. The food is cooked fresh every day. Review Source

- Deborah K

Mum has been a resident for over 2 1/2 years now; she arrived with advanced Alzheimer's and is now much more advanced of course but she has been treated with gentle care and an upbeat attitude throughout. I like to think Mum feels safe at Moulsham Home, I know I feel secure knowing she is in safe hands. Before Mum went into care (on the death of my 92-year-old father) I had looked at several Care Homes in the Chelmsford area for respite care. Only Moulsham Home responded to my enquiry with the applicable information and showed interest at a personal level without a sales pitch. The kindness shown to me at a time of huge stress and upset made the decision an easy one. My family are so thankful that Moulsham Home had availability when we urgently needed it. Review Source

- T C

Widowed, lonely, irritable, frail and imprisoned in her own home during lockdown, my mother was transformed after her move to Moulsham Home. She very soon rediscovered her smile and her appetite and seemed to thrive again in the sort of social setting she could no longer have at home. Three years later, she describes herself as very happy in Moulsham Home. She says she feels at home, well fed and well looked after. With her frailty and dementia, she is completely reliant on the impressive patience and vigilance of the staff who I find to be cheerful, conscientious and easy to deal with. Review Source

- E S

My mother is a long term resident at the home. Mum is always well cared for and she is always spotless and well-fed even at last stage of Alzheimer's. Mum is bed-bound but has a beautiful room that is light and airy. She has the radio playing in the background and staff are monitoring her all the time. Moulsham Home has only every had staff that are kind and caring. Being a smaller establishment it really feels like being in your own home. Review Source

- Louise W

I visit my Nan regularly and am always warmly welcomed and kept up to date with any changes in my Nan’s condition or in her general health/personality. My Nan always looks cared for, she responds very warmly to the staff as they interact with both of us during my visit. I always feel completely confident in the way all staff members look after my Nan. She is always well dressed and clean and is genuinely looked after to the highest of standards in every way. My Nan has specialist requirements in her care and they are very supportive and understanding in caring for her. I can not recommend this home enough. Review Source

- Denyse C

Moulsham Home is a small very friendly, care home. The atmosphere when you walk in is one of a family home, not an institution. Food is home cooked and plentiful, fruits, sweets and crisps are available in bowls throughout the day. The staff are exceptionally caring and patient. Residents individual needs are met with such kindness and in a very timely fashion. The staff know each of the residents and what they like and dislike. Visitors are welcomed and we were offered a hot or cold drink on every visit we made. My Dad received exceptional care and kindness here and we are so grateful the Moulsham Home team for that. We are also grateful that care could be provided so quickly in an emergency situation. I really couldn’t have left my Dad anywhere if I wasn’t 100% comfortable that he would be properly looked after and cared for and at Moulsham Home, he was. Review Source

- Edward B

Having visited a number of care homes Moulsham Residential Care Home ticked all the boxes. It was clean the manager and the staff were friendly, caring and professional and the fact that it was small meant that my mother and father would receive the personal attention they required. I have not been disappointed. I would thoroughly recommend this facility to anyone considering residential care for a loved one. Review Source

- Marion B

This is an updated review to my earlier review from last year. My Mother has been in this home since Feb 2013. She has Late stage Alzheimers and now needs complete care and although she has a shared light and bright bedroom, staff ensure sure she is up and dressed and in the lounge where she can see the comings and goings. The care she receives is excellent. She has benefited greatly from being in a small home with only 19 residents that has the same senior staff as when she arrived. Visitors are always welcome and there are no restrictions on when you can visit. There are activities and regular visits from entertainers and weekly visits from a hairdresser. I would not hesitate to recommend the home others. Review Source

- Julia H

My father suffers from dementia and parkinsons and requires quite a lot of care and help. He has settled in well here. The team are very helpful and considerate to my dad. We're very pleased that we chose this home and would certainly recommend it. Overall we are very happy. Review Source

- Jackie S

My mother lived alone in Manchester and was deteriorating slowly. I had been looking at care homes since August 2014, when I met the manager of Moulsham Home. Straight away with no appointment she took me around, I felt welcome. Mum was moved to the home in March 2015, it was a very difficult time for her, they made the transition so welcoming and were excellent with my mother who took quite a while to settle. The carers met her needs and support her through it, also us as a family were supported through it too. Nothing is too much trouble. The kitchen staff always make us feel welcome with cups of tea. I would definitely recommend Moulsham for its love and care they have shown my mum who now has settled and happy. Review Source

- Ewan Kennedy

This home provided excellent care for my father who was content here for the last couple of years of his life. The staff worked very hard to ensure he was well looked after. The owner was very responsive to all our questions throughout his stay and took a keen interest in his wellbeing. Periodically, she organised third party entertainers to come into the home to provide additional interest for all residents. We were very pleased with all aspects of the service provided. Review Source

- Gracie Jacks

Lovely small care home where the residents are treated as individuals, when can taken out on trips well loved and looked after and the food is amazing no one ever goes hungry. A true proper care home that shows love as soon as you walk through the door it was a pleassure to see Review Source